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Indiana Attorney General Todd Rokita announced today that a coalition of 50 attorneys general has reached a settlement with Marriott International Inc., the result of a multi-year investigation into a massive data breach which targeted one of its guest reservation databases.
Under the settlement with the attorneys general, Marriott has agreed to strengthen its data security practices using a dynamic risk-based approach, to provide certain consumer protections, and to make a $52 million payment to states.
Indiana will receive over $900,000 from the settlement.
“Protecting Hoosiers’ personal data, whether they are checking into a hotel or just checking out potential travel plans, is an important priority of our office,” Attorney General Rokita said. “That’swhy we hold corporations accountable for responsibly handling consumers’ information. This settlement shows once again our resolve to make sure corporations are vigilant in following security protocols.”
The Federal Trade Commission, which has coordinated closely with the states throughout this investigation, has reached a parallel settlement with Marriott.
Marriott acquired Starwood in 2016 and took control of the Starwood computer network in 2016. However, from July 2014 until September 2018, intruders in the system went undetected. This led to the breach of 131.5 million guest records pertaining to customers in the United States. The impacted records included contact information, gender, dates of birth, legacy Starwood Preferred Guest information, reservation information, and hotel stay preferences, as well as a limited number of unencrypted passport numbers and unexpired payment card information.
Shortly after the breach of the Starwood database was announced, a coalition of 50 attorneys general launched a multi-state investigation into the breach. Today’s settlement resolves allegations by the attorneys general that Marriott violated state consumer protection laws, personal information protection laws, and, where applicable, breach notification laws by failing to implementreasonable data security and remediate data security deficiencies, particularly when attempting to use and integrate Starwood into its systems.
Under the terms of the settlement, Marriott has agreed to strengthen and continually improve its cybersecurity practices. Some of the specific measures include:
- Implementation of a comprehensive Information Security Program. This includes new overarching security program mandates, such as incorporating zero-trust principles, regular security reporting to the highest levels within the company, including the Chief Executive Officer, and enhanced employee training on data handling and security.
- Data minimization and disposal requirements, which will lead to less consumer data being collected and retained.
- Specific security requirements with respect to consumer data, including component hardening, conducting an asset inventory, encryption, segmentation to limit an intruder’s ability to move across a system, patch management to ensure that critical security patches are applied in a timely manner, intrusion detection, user access controls, and logging and monitoring to keep track of movement of files and users within the network.
- Increased vendor and franchisee oversight, with a special emphasis on risk assessments for “Critical IT Vendors,” and clearly outlined contracts with cloud providers.
- In the future, if Marriott acquires another entity, it must timely further assess the acquired entity’s information security program and develop plans to address identified gaps or deficiencies in security as part of the integration into Marriott’s network.
- An independent third-party assessment of Marriott’s information security program every two years for a period of 20 years for additional security oversight.
As part of the settlement, Marriott will give consumers specific protections, including a data deletion option, even if consumers do not currently have that right under state law. Marriott must offer multi-factor authentication to consumers for their loyalty rewards accounts, such as Marriott Bonvoy, as well as reviews of those accounts if there is suspicious activity.
Owner ordered to pay nearly $350K in restitution, banned from industry
Indiana Attorney General Todd Rokita has taken down another group of businesses engaged is shady practices that violate the standards that Hoosier consumers have a right to expect.
This time, it’s a home-improvement contractor who allegedly tried running off with hundreds of thousands of dollars collected from hard-working homeowners without providing the anticipated services.
“Here in Indiana, we won’t tolerate businesses that collect payment and then fail to do the work they promised,” Attorney General Rokita said. “We will always work to hold accountable businesses that violate the trust placed in them by hard-working Hoosiers.”
Attorney General Rokita and his Consumer Protection team won a combination judgment of both civil penalties and restitution totaling $341,006.81 on behalf of numerous Hoosiers duped by Quest Concrete LLC and Cobraro & Company LLC — doing business as Quest Exteriors. These are an intertwining network of “home improvement” contractors that allegedly improved nothing but the businesses’ own financial situations.
Attorney General Rokita also secured a permanent injunction that bans from the construction industry Michael Gossett, the head of both LLCs, and all primary affiliates — including agents, representatives, employees and successors involved with ripping off Hoosier consumers.
Rokita commends Deputy Attorney General Tamara Weaver for her hard work in removing Quest Concrete and their affiliates from the Indiana marketplace and for helping to win the nearly $350,000 restitution order from the court.
The Indiana Supreme Court annual report is available online. Chief Justice Loretta Rush will speak to media about the report on Tuesday, October 15 at 1:00 p.m. (Eastern) in the Supreme Court conference room (State House Room 319). Press interested in attending should RSVP to
The 60+ page Supreme Court annual report provides information about the work of the court and its affiliated agencies during the fiscal year (July 1, 2023, to June 30, 2024). In addition to providing statistics on the cases considered by the court, the report also details the administrative work of the judicial branch.
Some of the information included in the data, milestones, and important projects, include:
- The five justices reviewed more than 735 cases, heard 44 oral arguments, and handed down 47 majority opinions
- 60% of all court opinions were unanimous
- A 23-member Commission on Indiana's Legal Future was established to investigate solutions for the state's attorney shortage
- Over 60% of requests for cameras in trial courts were accepted by local judges
- Users accessed mycase.in.gov a total of 54 million times
- Over 23,000 continuing legal education courses were accredited by the Office of Admissions and Continuing Education
- Courts made 8,100 calls to Language Line for telephone interpreter services
- Nearly 1,200 hours of training was offered to judicial officers and other justice system stakeholders
Past annual reports can be found at courts.in.gov/supreme/annual-reports/.
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